Returns & Exchanges
At Eyemart Express, we want you to see clearly and love your look, which is why we offer a 30-day satisfaction guarantee on all eyewear purchases. If you are not completely satisfied with your frames or lenses, you can return or exchange them at any of our retail locations.
Gather Your Items
Locate your original sales receipt and ensure your glasses are in their original, undamaged condition with the protective case provided.
Visit a Local Store
Bring your eyewear and proof of purchase to any Eyemart Express location to speak with an associate about your return or exchange options.
Expert Consultation
Our opticians will assess your fit and prescription to determine if a simple adjustment or a different frame style better suits your needs.
Receive Your Refund
Once approved, we will process your refund to the original payment method or apply your credit toward a new pair of handcrafted glasses.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing