Frequently Asked Questions
Everything you need to know about your next favorite pair of glasses.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. If you opted for our expedited service, you can expect your frames within 2-3 business days after processing.
What is your return policy for eyewear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your frames or lenses, you can return them for a full refund or exchange, provided they are in original condition.
Do you offer prescription lens services online?
Yes, you can upload your valid prescription during the checkout process. Our certified opticians will then custom-craft your lenses to match your specific requirements.
How do I know which frame size fits my face?
Each product page includes detailed measurements (lens width, bridge width, and temple length). You can also use our Virtual Try-On tool to see how different styles look on your face shape.
Do you accept vision insurance?
While we do not process insurance directly on our website, we provide a detailed itemized receipt with every purchase which you can submit to your provider for out-of-network reimbursement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.